Disappointing product, terrible return policy
"Total disappointment. The Aroma Tidal sound system is extremely low, even at the highest volume, I could barely hear it. Avoid it unless you plan to use it in a completely quiet, soundproof room with absolutely no background noise. What made the experience worse was the customer service and return policy at the Coquitlam Centre location. The manager put their ear right beside the diffuser and insisted it was “working,” making it non-returnable. Very unprofessional and not a polite customer service experience. I’ve been a loyal customer for many years and loved the essential oils, but after this experience, I’ve decided to stop buying from Saje."