Extended Holiday Return Policy
Gifting Saje this holiday season? We’ve got you covered. Purchases made between October 30, 2025, and December 24, 2025, are eligible for return until January 31, 2026. All other terms of our Formulation and Diffuser Guarantee policies remain in effect.
Holiday Shipping Cut-Offs
To receive your gifts by December 24, order by:
| Shipping Method |
Costs* |
Order By Date |
| Standard Shipping |
$6.99 (FREE for orders over $60) |
December 18, 10AM local time |
|
Ground Shipping
For PO Boxes and select rural areas/territories requiring Canada Post
|
$6.99 (FREE for orders over $60) |
December 11 |
|
Ground Shipping
For Hand Sanitizers, Select Home Cleaning, Room Sprays and the Aroma Aurora must ship with ground shipping
|
$6.99 (FREE for orders over $60) |
December 12, 12PM local time |
| Expedited Shipping |
$18 |
December 19, 12PM local time |
Holiday Shipping
Processing update: For orders being placed today, please allow for 1-3 business days to process and pack your orders. Due to the high volume of orders during our Black Friday sale, processing time for orders placed before Dec. 4th may be up to 9 business days. Processing and delivery times do not include Saturdays, Sundays, or holidays.
| Shipping Method |
Costs* |
Shipping Time |
| Standard Shipping (Orders $60 and over) |
FREE |
1-5 business days
P.O. Boxes, remote areas, and Territories may take additional days.
|
| Standard Shipping (Orders under $60) |
$6.99 |
1–5 business days
P.O. Boxes, remote areas, and Territories may take additional days. We do not currently ship to PO Boxes.
|
| Express Shipping |
$18 |
1–3 business days
P.O. Boxes and remote areas are excluded.
|
*Note: Hand Sanitizer and select Home Cleaning products are only eligible for ground shipping.
Returns
New or gently used formulations that do not support your wellness needs can be refunded with the original receipt within 30 days of in-store purchase or within 30 days of delivery for online orders. To help reduce waste, we do not accept returns on previously used functional diffusers.
Refunds are issued to your original method of payment or as store credit via e-gift card. To start a return, contact our Customer Experience team by phone at 1-877-275-7253 or Email Us.
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